Return and reimbursement

Return

All items displayed on the website of La Vaperia are high quality products, for this reason, when making a purchase you accept responsibility for having made the payment. La Vaperia México does not offer returns or exchanges of merchandise under any circumstances. In this way we guarantee that the products have not been manipulated or modified by agents external to the supplier.

La Vaperia México reserves the right to provide warranty services in accordance with the criteria mentioned in the section of Guarantee Policies.


Refund

Refunds will only apply when there is no stock available for the order placed by the customer, this may be total or partial. La Vaperia México reserves the right to previously validate the event in order to later make the decision to refund the amount paid.

Important: 

  • In case of pre-ordering a product, payment for it cannot be refunded under any circumstances.
  • The resistors are sent according to availability, for this reason a note is added to each one mentioning that they are sent under this condition and not in a specific model. If there is no proof of consultation on a specific model (ohms, watts) it cannot be reimbursed.
  • When proceeding with your order it is important to check if you are applying the "promo code" correctly, La Vaperia is not responsible for the misuse of these codes, nor will it make refunds for human errors when time to proceed with the payment.

The refund will be applied in the same payment method that the customer has authorized to make the purchase. Under no circumstances will the refund be made by a method other than the one used at the time of purchase.

Payment by OXXO, Seven-eleven or deposit.

In these cases, the client must provide a 16-digit card number or interbank CLABE of an account in their name.


Bank Accounts

If it were a refund to a bank account, the client must have his interbank CLABE, this so that La Vaperia can carry out the transfer directly to your account. This event may take 1-3 business days.


Credit or Debit Cards

The refund can take from 1 to 4 business days to be reflected in the customer's account. In case of doubts or clarifications after the confirmation of reimbursement by La Vaperia México, these must be dealt with by the client directly with MercadoPago, since we use this platform on our website to keep track of card payments.


MercadoPago or PayPal

The refund will be processed by La Vaperia to the same account used to make the payment. The refund will be reflected in the customer's MercadoPago/PayPal account immediately. The client will be responsible for ensuring that the funds are transferred from their MercadoPago account to their bank account. As MercadoPago or PayPal is an external entity to La Vaperia, any claim after confirmation of reimbursement must be dealt with by the customer directly with the payment provider.