Warranty policies

At La Vaperia we care about the total satisfaction of all our customers, which is why we work with the most prestigious brands on the market and test the different products before including them in our catalog In this way we try to minimize any problem and ensure the best quality in each of the products we handle. 

However, some products, such as electronic vapers, variable and non-variable power electronic cigarettes, may have factory problems with the electronics themselves. This is why we offer an express guarantee, this covers the first 24 hours from the moment the package arrives at the address. It is necessary for the client to communicate with us by the different means of contact.

In addition, our suppliers also grant an extended warranty of up to 30 days against manufacturing defects. This guarantee depends on a previous review of the equipment by our guarantee department.

To make this guarantee valid, it is important to have the original box and everything that comes in it from the moment it is opened, since the guarantee hologram is there. The process begins by sending the product with the problem by courier to our offices and our technicians will review it, if it is determined that it is a manufacturing defect, we will send you a replacement of your product and you will only pay the shipping cost.

To find out the shipping address or start a warranty process, just contact us by pressing here, where we will give you tips that can help solve your problem or, depending on your case, we will explain the procedure to send us your product.

La Vaperia reserves the right to decide if the product or products apply for a warranty service, below we mention in detail what the conditions are:

These products under no circumstances apply for warranty:

  • Resistors
  • Cables 
  • Cotton
  • Drip tips
  • Refillable pods
  • Prefilled Pods
  • Disposable devices
  • Drip atomizers or RDA
  • Repairable atomizers or RTAs
  • Clearomizers or cartomizers
  • 18650/26650/20700/21700 batteries
  • Battery chargers

These and other products that are considered "Consumables" will not apply for guarantees or returns of any kind. At La Vaperia, we verify that the products leave our warehouse in good condition.

If the equipment is wet or evidence of water is found, the warranty is instantly voided with La Vaperia México and the manufacturer.


Lithium Battery Warning

CAUTION: Lithium or Lithium-ion batteries are very sensitive when being charged and can explode if they are not given the necessary care.

The user is responsible for having the necessary knowledge about these batteries before charging, discharging and assembling.

  1. Keep batteries away from flammable objects at all times, especially when recharging.
  2. Never leave batteries unattended when charging.
  3. We are not responsible for any damage caused by the use of these batteries.

La Vaperia will not be responsible for the use or misuse of its products, which include but are not limited to: electronic cigarettes, vapers, batteries, coils or liquids for vaping.Clients and users occupy them at their own risk.